‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
First identified over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline may not seem like an natural focus for social media algorithms.
Yet the brand’s emergence as a TikTok talking point has placed it at the forefront of an promotional upheaval, in which large companies are allocating substantial funds to content creators and reducing expenditure on promoting products in conventional outlets.
A Journey from Drilling to Digital
First created commercially in the 1870s by scientist Robert Cheeseborough, who saw laborers using on their skin with a residue from oil extraction. Currently, a wave of content from users have chronicled its broad application in “everyday tips”.
Hailed as a solution for polishing footwear or prolonging the scent of perfume, as well as a fix for noisy doorways. Its use has even extended to combat the nuisance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, strategists within the corporation amplified the hacks by tasking their in-house experts with verification and sharing the findings with influencers.
Assertions that it diminished the sting of chili on the mouth were given the thumbs up. This was also the case for ideas it could lengthen scent duration and revive leather bags. Claims that it would brighten smiles or lengthen eyelashes were debunked.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. However, this online trend has persuaded leaders to turbocharge spending on content creators.
This observation of social channels to guide corporate planning has been dubbed “social listening”. The company's chief executive, freshly instated, has suggested it is aiming to spend 50% of its massive marketing spend on digital creator content.
Adapting to New Consumer Habits
The company's social media lead, who is leading the online push, said the company was simply adapting to new ways of connecting with customers. She said interacting online “without dampening the fun” was paramount.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, since the era of community gossip and discussing household products.
“The trend is shifting from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these communities feel niche, yet they are vast.
“If you can make sure your brand is shared by users, mentioned by individuals, this builds credibility and connection. Content makers are key. This word-of-mouth strategy is being amplified.”
A Seismic Media Shift
The strategy reflects profound shifts happening in audience habits, with younger consumers devoting greater hours to apps like TikTok and Instagram than legacy broadcast and print media.
The shift is reflected in drops in TV and print advertising. In the UK, advertising income for major broadcasters have declined by over six hundred million pounds in real terms since 2019.
The Creator Economy Boom
This further signifies a media convergence as brands effectively act as media producers, partnering with hundreds of content creators to enhance their items.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us consumers have more faith in suggestions from the creators they engage with compared to commercial messages. This is a persistent pattern.”
He noted companies can reduce costs by investing in creators over big traditional media campaigns, which also permits simpler message refinement to see what works.
Such methods are increasing. Advertising spending on the creator economy is growing fourfold quicker than total media spending. Stateside, it has more than doubled since 2021 and is projected to reach substantial figures in 2025.
TV's Lasting Role
Regardless of the massive shift, experts said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to frame public debate.
She added: “A top-tier ROI marketing event is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”